Skip to content
HARSUVO
Basket

Returns & Refunds

Last updated 4 November 2026

Every piece is checked before it leaves us. If your order arrives damaged, or something is missing from it, we put it right at no cost to you. This page explains how.

At a glance

  • Returns are accepted only for damaged or missing items, including a defective, misprinted or wrong item.
  • Tell us within 48 hours of delivery, with photos of the item and the packaging.
  • We send a replacement or a full refund, and collect the damaged item free.
  • We do not accept returns or exchanges for change of mind or size, so please check the size guide before you order.
  • Refunds are processed within 5–7 working days of approval.

Damaged, defective or wrong items

If your order arrives damaged, defective, misprinted or not what you ordered, message us within 48 hours of delivery with clear photos of the item and the packaging. An unboxing video helps us resolve it faster. We will send a replacement or give you a full refund. This applies to every piece, custom and made-to-order pieces included.

Missing items

If a piece you ordered is not in your parcel, message us within 48 hours of delivery with your order number and a photo of what arrived. We will send the missing piece or refund it in full.

What we cannot take back

Because every order is checked before dispatch, we cannot accept returns or exchanges for any other reason, including:

  • a change of mind, or a different size or colour
  • items that have been worn, washed or altered, or have had their tags removed
  • damage reported more than 48 hours after delivery

How to report a problem

  1. Message us on WhatsApp at +91 89687 10044 within 48 hours of delivery, with your order number, what is wrong, and photos.
  2. Once we approve it, we arrange a free pickup of the damaged or wrong item from your address.
  3. We send the replacement, or refund you, as you prefer.

Refunds

  • Once your claim is approved, we refund within 5–7 working days.
  • Prepaid orders (UPI, card, netbanking) are refunded to the original payment method.
  • Cash on delivery orders are refunded to a bank account or UPI ID you share with us.
  • We refund the amount you actually paid, after any discount.

Cancellations

  • Ready-to-wear: cancel any time before it is dispatched, for a full refund.
  • Custom, embroidered and made-to-order pieces: cancel within 12 hours of ordering, before production begins. After that we have already started making it, so the order cannot be cancelled.

Grievance Officer

If you have a complaint about an order, a return, a refund or how we handle your information, you can raise it directly with our Grievance Officer, as required by the Consumer Protection (E-Commerce) Rules, 2020.

Name: Bal Singh
Email: orders@harsuvo.com
WhatsApp / phone: +91 89687 10044

We acknowledge every complaint within 48 hours and aim to resolve it within one month.

Contact us

For anything about a return, exchange or refund, message us on WhatsApp at +91 89687 10044 or use Contact us at the bottom of any page.

Need help?